United States
Close Date: Wednesday, July 10, 2024
Company: Iwatani Corporation of America
Job Description:

As an Operations Manager for hydrogen fueling stations, you will be responsible for the overall management and operations of our hydrogen fueling stations located throughout Southern and Northern California. Your primary objective will be to ensure efficient and safe fueling operations while delivering exceptional customer service. You will lead a team of hydrogen fueling station technicians to maintain compliance with regulatory standards and achieve operational excellence.
Operational Management:
• Oversee the day-to-day operations of multiple fueling stations.
• Responsible for the Station Owner and/or Station Operator relationships and all Commercial matters for all stations, including but not limited to:
o Lease negotiations and compliance with terms and conditions and lease renewals
o Dispute resolutions
o Building strong rapport
• Ensure compliance with company policies, safety regulations, and local, state, and federal laws.
• Work with HSE Manager to implement and enforce standard operating procedures (SOPs) for fueling, maintenance, inventory management, and safety protocols.
• Develop, implement, and maintain an asset management program to ensure all assets are maintained and in working order, focusing on both system reliability and providing excellent customer service
• Ensure teams plan, manage, control and execute all activities connected with preventative maintenance, reactive maintenance, and regulatory compliance.
• Excellent prioritization, organization and delegation skills. Ability to follow through and push open items through to conclusion.
• Monitor station performance metrics, analyze data, and identify areas for improvement.
• Resolve operational issues promptly and effectively to minimize disruptions and ensure seamless operations.
• Proactively manage relationships with the station property owners, including issue(s) resolution.
Team Leadership:
• Recruit, train, and mentor hydrogen fueling station technicians and support staff.
• Set performance expectations, provide feedback, and conduct regular performance evaluations.
• Foster a positive work environment that promotes teamwork, collaboration, and employee development.
• Conduct regular team meetings to communicate goals, targets, and operational updates.
• Address employee concerns, conflicts, and disciplinary issues in a fair and timely manner.
Customer Service Excellence:
• Ensure high levels of customer satisfaction by delivering exceptional service standards.
• Develop and maintain customer service protocols, ensuring prompt and courteous resolution of customer issues.
• Monitor customer feedback, reviews, and ratings to identify trends and implement improvements.
• Implement marketing initiatives to attract and retain customers, drive sales, and increase customer loyalty.
Compliance and Safety:
• Responsible for ensuring all stations are in full compliance with required elements of permits, business licenses and state agency requirements.  All documents must be kept current and maintained within the COE:
o DMS, Weights and Measurements
o Conditional Use Permits with City
o Business licenses
o Fire and Safety permits
• Maintain records, reports, and documentation related to compliance and safety measures.
• Coordinate with relevant authorities and agencies for inspections, permits, and licenses.

Bachelor's degree in Business Administration, Management, or a related field (or equivalent work experience).
5+ years of experience in hydrogen fueling station management or a similar role.
Strong knowledge of hydrogen fueling operations, safety protocols, and regulatory compliance.
Excellent leadership and people management skills.
Exceptional customer service orientation and problem-solving abilities.
Strong analytical and decision-making skills.
Excellent communication and interpersonal skills.
Proficiency in using computer systems and software for reporting and analysis.
Flexibility to travel to fueling stations as required.

Location - San Ramon